Shipping policy
At Bounce AV, we are committed to delivering your orders as quickly and efficiently as possible. Below is our shipping policy:
1. Free Shipping on All Orders
We are pleased to offer free standard shipping on all orders, regardless of the order size or value, within Australia. No minimum spend required.
2. Processing Time
- All orders are typically processed within 1-2 business days.
- Orders placed on weekends or public holidays will be processed the next business day.
3. Delivery Time
- Standard shipping typically takes between 2-8 business days for delivery, depending on your location.
- Please note that delivery times may vary during peak seasons or due to unforeseen circumstances (e.g., public holidays, weather events).
4. Shipping Locations
We currently only ship within Australia. Unfortunately, we do not offer international shipping at this time.
5. Tracking Your Order
Once your order has been shipped, we will send you an email with a tracking number so you can track your parcel’s progress online.
6. Delivery Issues
If your order does not arrive within the expected delivery window or if you experience any issues with your shipment, please contact us at admin@bounceav.com.au, and we will assist you in resolving the matter.
7. Lost or Damaged Items
In the unlikely event that your order is lost or damaged in transit, please contact us immediately. We will work with the courier to investigate and ensure your issue is resolved promptly.
8. Address Accuracy
Please ensure that the delivery address you provide is accurate and complete. We cannot be held responsible for any delays or issues arising from incorrect or incomplete address information.
Thank you for shopping with Bounce AV! We appreciate your business.